Customer Support
Support/Upgrade All-In Plan
distrib-u-tec offers a variety of services to our clients based upon their individual needs. Our most popular service is our annual all-in support and upgrade plan, which includes the following:
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Telephone and e-mail user support for licensed users
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Technical support through shared remote sessions
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routine distrib-u-tec feature updates
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Payroll updates – tax and T4 Canadian payroll
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User guides
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distrib-u-tec newsletter
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Proactive data integrity checks
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Coaching up to 15 minutes
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Emergency after hours support
Ongoing Training
Training is conducted via the Internet through secured communication between distrib-u-tec trainers and your local workstation. A catalogue of standard training sessions is available to plan training for new users and ongoing training. Intermediate and advanced users may request customized training sessions based upon their current needs.
Remote Connection Support
Remote communication software is loaded at every client site to allow direct and immediate response to any problems. This method of support is designed to get you running smoothly in the shortest period of time possible.