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:::: CUSTOMER
SUPPORT ::::
Support/Upgrade
All In Plan
distrib-u-tec offers a variety of services to our clients
based upon their individual needs.
Our most popular service is our annual all-in support
and upgrade plan, which includes the following :
:: Telephone
user support for Licensed Users
:: Technical
support through high speed internet
:: distrib-u-tec
routine new feature Updates
:: Payroll
Updates – tax and T4
Canadian Payroll
:: Fax-back
and email answers to common questions
:: Updates
to User guides
:: distrib-u-tec
newsletter
:: Pro-active
data integrity Checks
:: Periodic
Off-Site back-up
:: System
Consulting
Emergency
Response
Remote communication software
is loaded at every client
site to allow direct and immediate response to any problems.
This method of support is designed to get you running smoothly in the shortest period of time
possible.
Ongoing Training
Training
is conducted via the internet through secured communication
between distrib-u-tec Trainers and your local workstation.
A
catalogue of standard training sessions is available to plan
training for new users and ongoing training.
Intermediate and advanced users may request customized
training sessions based upon their current needs.
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